Senior Service Designer (SC Cleared) - Senior Consultant - AI & Digital Factory

Capgemini • Hybrid • Glasgow, Scotland, United Kingdom • 2d ago

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

AS A SENIOR SERVICE DESIGNER YOU WILL

Lead workstreams through the end-to-end service design process to design and develop innovative products and services from ideation through to solution build and testing for our public sector clients.
Define and structure service design approaches, methods and outputs tailored to your client’s needs based on their design maturity and project specific needs
Develop and oversee the delivery of high-quality service design artefacts ensuring consistency and impact
Apply deep expertise in GDS standards, accessibility and inclusive design in order to successfully pass service assessments
Facilitate and lead workshops and co-design sessions as necessary
Communicate complex ideas using storytelling and visualization
Possess strong stakeholder management skills, with the ability to balance competing views as part of the design process and advocate for user-centred design
Manage priorities, risks, dependencies and delivery
Support the service design capability and the mentoring of junior colleagues, delegating when necessary
Shape service design tools, methods and propositions within AI & Digital Factory by staying in tune with trends and demands in the market
Hold active SC (Security Check) Clearance.

YOUR EXPERIENCE

Minimum 5+ years of experience designing services and products.
Proven experience leading a service design workstream with multiple clients or projects, autonomously with minimal support
Deep expertise working with Government Digital Service (GDS) service standards, applying GDS design principles with public sector clients and passing service assessments or similar
Proven experience not only creating service design artefacts and outputs, but defining the best approach, methods and appropriate artefacts for your client based on their maturity and parameters
Experience facilitating workshops, ideation sessions and related activities to progress through design sprints
Experience breaking down complex problems in a fast-paced environment, with a knack for storytelling to diverse stakeholders
Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
Ability to manage competing priorities in a tight timeframe with a proactive mindset
Experience working directly with other teams such as legal or policy and facilitating conversations to progress design and service decisions that meet the needs of all stakeholders
Comfortability picking up responsibilities where there is a gap across UCD disciplines or project management when necessary
You will be expected to show examples of work, this does not need to be a formal portfolio or comprehensive story but rather speak to your diverse experience through visual artefacts so that we may understand your process and the type of artefacts you typically output.
Hold active SC (Security Check) Clearance

YOUR ROLE

As a Senior Service Designer, you will be expected to lead the design and delivery of service design workstreams on our public sector client projects, taking ownership of the approach, outputs and outcomes. You will work independently within multidisciplinary teams, shaping services end-to-end and ensuring the delivery of high-quality, user-centred solutions.

You will be joining the growing and exciting AI & Digital Factory community who are continually sharing knowledge and expertise. As a Senior Service Designer, you will also contribute to business development and the growth of the service design capability. You will be part of a collaborative and high-performing community passionate about user-centred design and transformation. You will bring strong service design expertise and experience leading workstreams independently within complex environments.
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

We are delighted to have received the“Glassdoor Best Places to work UK’ accolade for 5 consecutive years. To see what it’s like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.

You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client’s outcomes.
Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed.
We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
There are monthly team drinks, and it’s a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and
Meet the minimum essential criteria for the role.

Please opt in during the application process.

CSR:

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

ABOUT CAPGEMINI

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real. | www.capgemini.com

Capgemini

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