Senior Account Manager

HSBC Global Services Limited • Full-time • City of Edinburgh, Scotland, United Kingdom • 23h ago

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Account Manager.

The Global Payment Solutions (GPS) Senior Account Manager is responsible for the global satisfaction of a portfolio of GPS clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

Manage the liquidity and cash management needs of a portfolio of Financial Institutions and Multi-National Corporations
Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation
Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
Be accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
Be a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead
Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders

To be successful in this role you should meet the following requirements:

Knowledge of local and global cash management and clearing services, products, and techniques
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Ability to understand a customer’s business and the fundamentals of running a business
Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations
Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.

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