What is the opportunity?
The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles. Protect implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset. Sustain acts as the first point of contact between Front Office and Client Facing Teams, identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs. Grow identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training.
We are looking for a CAO Business Initiatives Change Manager to join the team in Edinburgh or London on a 12 Month FTC to cover maternity leave. Reporting to the Head of CAO Business Initiatives, the role incorporates design and implementation of strategic change across the RBC Brewin Dolphin and RBC Private Wealth business. Specific initiatives may include changes to operating models, proposition design and launch, enhancements to service delivery and the adoption of any changes/projects from other business areas which may impact the client experience.
What will you do?
Transformation Delivery – Support transformation initiatives including process enhancement, operating model redesign, proposition design/launch, and client service delivery improvements
Change Adoption & Implementation – Drive adoption of changes and projects impacting client-facing teams and client experience; manage transition of initiatives into BAU
Project Management & Governance – Lead working groups, manage RAID logs, create packs for Working Groups and Steer Co., and hold parties accountable for delivery
Cross-functional Collaboration – Work collaboratively across CAO and other business functions to drive alignment between client-facing teams and corporate functions
Stakeholder Communication – Communicate CAO roadmap to client-facing teams and showcase change initiatives; prepare teams for transitioning change into BAU
Business Change Liaison – Liaise closely with Business Change & Transformation department on projects in progress to ensure coordinated delivery
Escalation Management – Manage escalations to timely resolution
Client-Centric Outcomes – Drive collaboration between client-facing teams and corporate functions to create strong client outcomes
All members of the CAO team to utilise AI to create efficiencies in the organisation and be innovative with solving problems.
What do you need to succeed?
Must-have
Project Management – experience in delivering transformation initiatives in the financial services industry including process enhancement, operating models, proposition design/launch, and client service delivery and managing transition into BAU
Business Process - Ability to conduct comprehensive GAP analyses and impact assessments to identify improvement opportunities. Experience mapping current state and future state processes
Communication and Influence - Excellent presentation skills with ability to communicate complex information clearly to diverse audiences
Personal Effectiveness - Highly motivated, organised, and self-sufficient with strong ownership mentality
Nice-to-have:
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
#RBCBD
Job Skills
Business Appraisals, Change Controls, Dealing with Disorder, Human Resources Policies, Internal Controls, Interpersonal Relationship Management, Long Term Planning, Organizational Change Management, Overcoming Resistance to Change, Process Management
Additional Job Details
144 MORRISON STREET:EDINBURGH
Edinburgh
United Kingdom
35
Full time
WEALTH MANAGEMENT
Regular
Salaried
2026-05-18
2026-06-01
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
