We are looking for a passionate and dynamic Contract Manager to join our team in Edinburgh/London. In this role, you will be responsible for working directly with our key supplier partners in the defined region, to negotiate and ensure that TPG obtains the most competitive market rates and to seek new contracts to extend our portfolio within the destinations. You will work as part of a collaborative, international team, creating memories that last a lifetime for our clients and their customers.
Your responsibilities:
As a Contracts Manager at Tour Partner Group, your key responsibilities will include:
Working with Head of Contracts, Britain to source hotel space across Scotland, England & Wales, within the company’s portfolio for booked groups, series and for offers.
Acquiring a competitive price for our client, within a short turnaround time.
Negotiating hotel rates and Terms & Conditions.
Helping achieve an expected margin for the company.
Developing relationships with hotels: exchanging feedback, providing updates, identifying ways of presenting group booking requests to each individual supplier to optimise outcome; dealing with supplier book-outs, supporting supplier complaint resolution.
Liaising with internal clients, i.e. Commercial, Operations and Sales.
Storing and presenting product knowledge.
Visiting key hotels on a regular basis as needed and other hotels where necessary, to ensure quality is maintained and producing hotel meeting reports for the company, post those meetings.
Regular dialogue with the Purchasing Team for Britain, as well as Sales, and the Account Management teams to ensure that client/hotel timeline and brief is met.
Working alongside the Head of Contracts, Britain to deliver the overall Destination Contracts strategy.
Assisting the Head of, with the implementation and roll out of internal departmental procedures i.e Busy dates, estimated rates.
Ensuring all contracts are loaded correctly into Tourplan for company wide use.
Running various reports, comparing charts, updating the system if necessary to keep an overview of your allocated areas.
Assisting in the placing of group series business within the budgets and standards expected by the client.
Represent TPG at specific applicable industry events
Support with securing accommodations at competitive pricing for our Guaranteed Departures and Wholesale product, with some cross over buying for the UK tours.
Dealing with book-out situations and supplier issues
Supporting the Head of, in contracting allocations and series allocations when needed
Supporting contracting other locations as needed
To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc
Your profile: Skills & Experience
We are looking for an individual with the following skills and qualifications:
Strong administrative skills
Full driving license
Good time management and self-management skills
Good organizational skills and, particularly, a keen eye for detail
Strong IT command for Excel and preferably TourPlan
Ability to develop strong teamwork and collaboration
Outstanding interpersonal and networking skills
What we offer
At Tour Partner Group, we believe in rewarding our team members. By joining us, you will enjoy:
A dynamic and international work environment, collaborating with colleagues from over 20 nationalities.
Familiarisation trips to enhance your first-hand knowledge of our destinations.
A holiday increase with years of service, up to 25 days.
A contribution towards gym membership to promote well-being.
An extra day off on your birthday, because celebrating is important!
One volunteering day per year to support a cause you’re passionate about.
Annual social events to celebrate our shared successes.
TPG Travel Club discounts to explore our destinations in your free time.
The opportunity to become a Value Champion
A structured development programme with on-the-job training, ensuring you reach your full potential.
A collaborative and supportive team culture where every member is valued.
Opportunities for career progression, moving into new roles within the company.
Additional Information
High Season Period: Please note that from 1st May – 31st August, the workload may be heavier, and overtime may be required. Overtime is compensated as time off in lieu.
Work Location: This position is based in Edinburgh, Scotland / London, England / Remote in the UK.
Our Values
At Tour Partner Group, our values guide everything we do:
Partnership – We collaborate as a team to succeed and hold our colleagues and business partners in high esteem.
Inspiration – We inspire confidence in others through our knowledge and expertise. We seek and embrace change.
Respect – We are open to new ideas, cultures, and experiences. We value honesty and transparency.
Passion – We share our love for travel and encourage others to explore our destinations. We aspire to be the difference that makes the difference.
