This post will be offered as a secondment contract for the duration of up to 9 months, or a fixed term if applicable.
Engagement Officer
Are you an experienced engagement professional looking for a new opportunity to work across diverse stakeholders and services?
Do you have experience planning and delivering engagement activity within a fast‑paced, complex organisation or multi‑disciplinary environment?
Are you passionate about building relationships, engaging communities and partners, and working collaboratively to support service development and shared outcomes?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
We have five regional centres – Aberdeen, Dundee, South Queensferry, Cardonald and Clydebank. NHS 24 supports hybrid working, this post will be based within our Cardonald centre. The successful candidate must be within commuting distance to a centre to attend if required and must also be able to travel to other regional centres when requested to attend meetings, undertake training and any other activities.
The Role
The principal role of the Engagement Officer is to support senior Stakeholder Engagement and Equalities & Participation post holders, in the planning and delivery of strategies, policies and systems for internal as well as external stakeholder engagement, relationship management supporting service development and promotion of NHS 24’s range of multi-channel health and care services.
The postholder will be responsible for ensuring the effective development and deployment of specific projects and programmes of work, utilising various engagement methodologies, with the overarching aim of embedding robust stakeholder involvement, stakeholder management and person-centred practices across all areas of work.
Stakeholder engagement is pivotal in ensuring insights are looped back into service development therefore the post holder will have responsibility, working alongside colleagues across the wider directorate, in enabling NHS 24 to develop and deliver services and products that meet both user and business need.
Key Responsibilities
- Identify how best to plan, develop and implement programmes of work applying effective engagement methodologies in order that key service as well as specific partnership and engagement objectives are met.
- seek and identify new and creative opportunities for raising awareness, promotion and use of all services and channels of delivery internally as well as externally across other organisations.
- Arrange and Chair meetings as required – collating, preparing and distributing agenda and papers as necessary and engaging forum members as appropriate i.e., NHS 24 Public Partnership Forum
- Actively deploy programme management methodology to ensure that key areas of work are appropriately managed and governed.
Successful Applicant will:
- Be educated to SCQF level 9 or equivalent experience in applying a range of effective stakeholder engagement methodologies.
- Demonstrate evidence of successful engagement activity/partnership working and relationship management with a range of stakeholders and members of the public.
- Have good knowledge of MS Office packages including MS Teams, Word, PowerPoint and Microsoft Outlook and Excel. A knowledge of Webropol would be an advantage.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
- 35 days annual leave (rising to 41) pro-rata
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.
We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visas as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
Please note that NHS 24 is NOT licensed to issue certificates of sponsorship under current UK Visas and Immigration (UKVI) regulations. Applicants must have the right to work in the UK without requiring sponsorship to work with us.
It is ESSENTIAL that you have checked that you already have the appropriate right to work in the UK BEFORE submitting your application form.
