If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Senior Account Manager.
You’ll be responsible for the global satisfaction of a portfolio of Global Payments Solutions clients. You’ll ensure clients receive a superior service experience both locally and globally; to be a client’s single point of contact for service for those complex queries that fall beyond basic transactional queries.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you’ll:
- Manage the liquidity and cash management needs of a portfolio of Global Network Banking, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or regional Treasury and Finance organisation
- Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients
- Accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues
- Accountable for monitoring and guiding the completion of all global queries and local basic queries that may be assigned to others
- The role holder must have a strong understanding of the cash management business including identifying and dealing with actual or potential business or relationship risks
- Maintain a client footprint with the basic information required to deliver a superior client experience
To be successful in this role you should meet the following requirements:
- Fluent in Italian or Spanish is preferred
- Previous experience in a client facing role, planning and prioritising own time effectively, aware of responsibilities and committed to delivering these efficiently
- Proven ability in identifying and meeting customer needs through matching a broad range of products and services
- Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Both spoken and written communication skills with experience of adapting your style and approach to the audience and message being delivered
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
