Jobs Search

Customer and Trading Manager - Online

Sainsbury's • Full-time • Stirling, Scotland, United Kingdom • 1d ago

What you’ll be doing:

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great online manager:

Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.

Related Jobs

Senior Release Train Engineer

Barclays • Full-time • Glasgow, United Kingdom • 1d ago

Executive & Management Operations Project Manager Coordinator

Join Barclays as a Senior Release Train Engineer where you will Lead and coordinate Agile Release Trains (ARTs), ensuring teams are aligned and delivering value efficiently at scale. You will manage dependencies, remove...

1d ago

Apply

Team Manager - Onboarding Calculations

LegalAndGeneral • Full-time • Glasgow, Scotland, United Kingdom • 1d ago

Executive & Management Manager Operations Finance

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society,...

1d ago

Apply

Supplier Manager

Pelion • Full-time • Glasgow, Scotland, United Kingdom • 2d ago

Executive & Management Manager Glasgow Procurement

Supplier Manager Location: Glasgow (hybrid) Reports to: Chief Commercial Officer Type: Full time, permanent We are looking for a Strategic Supplier Manager to lead the commercial strategy and senior relationships behind...

2d ago

Apply

Learning Manager

Amazon • Full-time • Dunfermline, Scotland, United Kingdom • 2d ago

Executive & Management Manager Operations Trainer

Who we are: Amazon is focused on ensuring its associates can work in a safe, quality focused environment. Our learning teams are responsible for delivering and providing high quality safety compliance, process and onboar...

2d ago

Apply

Commercial Growth Manager

Barclays • Full-time • Glasgow, Scotland, United Kingdom • 2d ago

Executive & Management Manager Operations Marketing

Job Description Purpose of the role To drive the successful implementation and commercial realization of the bank's strategic goals, ensuring alignment with market trends and delivering sustained financial performance. A...

2d ago

Apply