Lettings & Accommodation Assistant

Xenia Lettings • Full-time • Glasgow, Glasgow City, Scotland, United Kingdom • 15h ago

Xenia Property Group is a well-established property conglomerate consisting of multiple businesses, operating nationwide. We specialise in property development, both residential and student block, estate and asset management, as well as residential and student lettings. We are a vibrant and energetic firm with a clear passion for our brands and have a commitment to providing a first-class property management offering.

Xenia Lettings currently let and manage over 1250 properties across England and Scotland, predominantly in the student accommodation sector.

We are seeking an experienced and highly motivated Lettings & Accommodation Assistant to work across our student accommodation site's in Glasgow.

The successful candidate will report to the Lettings & Accommodation Manager and will assist in the successful running of our student accommodation site(s). The ideal candidate will be hard-working, solution focused and looking to progress within their career as part of a tight-knit and fast-growing organisation.

Key Responsibilities:

Offering a warm welcome and exceptional customer service to all residents and visitors.
Managing enquiries and applications, converting these into bookings.
To carry a landlord-centric mentality, forging trusted relationships and ensuring landlords are communicated with regularly to reassure them their investment is well looked after.
Assisting the Lettings & Accommodation Manager in monetising new landlord leads. To complete the necessary administrative tasks involved in property letting, such as referencing, preparing contracts and ID verification.
To complete viewings, room inspections, inventories and check-outs as appropriate.
To work with the on-site maintenance and housekeeping team(s) to ensure the site is always clean, tidy and well-presented.
To assist the Head Office team with any on-site tasks as required.
Flexibility in working hours on occasion, it may be necessary to work outside of standard working hours during resident move-in/move-out season.

Skills & Abilities:

Resilient, positive and detail orientated.
Strong communication skills, both written and verbal.
Strong interpersonal skills and the ability to build relationships with colleagues.
Good time management and prioritising skills with the ability to co-ordinate a complex workload.

Qualifications & Experience:

Experience in a customer service-based role.
Experience in a lettings-based role.
Full, clean driving licence.
ARLA/Propertymark qualification would be advantageous.

What we offer:

33 days annual leave (including Bank Holidays), increasing to 35 days after 3 year’s service
Birthday day off in addition to annual leave allowance
Annual Charity Day off to support a local charity
One off bonus after 12 Months of being with the company
Christmas Savings Club
Company pension of a 5% Employee Contribution and a 3% Employer Contribution
Access to Employee Discounts Portal upon passing your probation period
Company Sick pay after 2 year’s service
Free Eyesight test’s and contribution towards new frames
Great office and location, close to transport links
Training & Personal Development
Career Progression
Positive, Supportive & Encouraging Company Culture
Social Committee & events
Employee Welfare Committee & Mental Health First Aid

Job Types: Permanent, Full-time

Pay: Up to £24,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Referral programme

Education:

GCSE or equivalent (preferred)

Experience:

Lettings: 1 year (preferred)
Customer service: 1 year (preferred)

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