Administrator

JRS Industrial Supplies • Full-time • Glasgow, Glasgow City, Scotland, United Kingdom • 21h ago

Full-time | On-site | East Kilbride, G75 0RH

Up to £12.21 per hour + optional overtime depending on experience

About JRS

JRS Industrial Supplies is a UK-based provider of personalised workwear, PPE, and janitorial products. We support over 50,000 businesses with streamlined ordering, competitive pricing, and in-house embroidery and printing. With over 50,000 product lines from leading global brands and a custom-built B2B portal, we combine scale with service to deliver efficiency for our clients.

Role Overview

We are seeking a reliable, well-organised Assistant Administrator to join our growing team at our East Kilbride site. Reporting to the Customer Service & Admin Lead, this role offers an excellent entry point into a fast-paced e-commerce business.

You'll learn the core areas of our operation — including order building, logo customisation, customer communication, and quoting — while contributing to outstanding service delivery.

Key Responsibilities

Customer Support: Handle incoming calls and respond to customer emails in a professional and helpful manner.
Order Building: Assist with preparing custom workwear orders, ensuring accuracy in sizes, colours, branding and delivery dates.
Logo & Customisation Handling: Help customers upload logos and process them through the approval and proofing stages.
Design Team Liaison: Coordinate with our in-house design team to send proofs and finalise artwork for embroidery and print.
Quote Follow-ups: Track and follow up on outstanding quotes or customer leads, ensuring a timely response.
Product Listings: Support with updating product details online to maintain clear and accurate descriptions.
Order Progress Tracking: Monitor order statuses and communicate any delays or issues to customers promptly.

Location & Hours

Monday to Friday, 8:30am – 5:00pm
Full-time, 40 hours per week
Optional overtime available
East Kilbride, G75 0RH (on-site only)

Candidate Requirements

Strong written and verbal communication skills
Confident phone manner with a positive, customer-first attitude
Highly organised with excellent attention to detail
Ability to multitask and work under pressure
Strong IT skills — experience with Outlook, Word, Excel, and web systems
Comfortable learning and navigating new technology quickly
Previous experience in customer service, administration, or e-commerce preferred
A valid UK driving licence is essential (limited public transport access)

Pay & Benefits

Up to £12.21 per hour (dependent on age and experience)
Optional paid overtime
Free on-site parking
Long-term career development opportunities

Why Join JRS?

You’ll be joining a friendly, fast-growing company with real opportunity to develop. We pride ourselves on high standards, great customer service, and delivering value to businesses across the UK.

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