Front Desk Manager

The Balmoral • Full-time • City of Edinburgh, Scotland, United Kingdom • 2d ago

Our hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respect the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

As a valued part of the Forte family, you will:

Be the friendly, confident face behind our reception desk
Offer our guests a warm, intuitive, and personalised greeting
Oversee daily front desk operations, including guest check-ins, check-outs
Work closely with all departments to create a seamless and unique experience for our guests
Provide training and support for the front desk team members to ensure they are knowledgeable and efficient
Be knowledgeable of the hotel and our products
Ensure compliance with hotel policies, procedures, and safety standards

Who are we looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

High personal and professional standards
Excellent communication skills with colleagues and guests
Good practical knowledge of the role and product
Enthusiasm for learning and personal growth
A passion for delivering service excellence
Genuine pride in their work
Team spirit and trustworthiness
Proven experience as a Front Desk Supervisor or Manager in a luxury or 5-star hotel environment
Strong leadership and team management skills
Proficiency in property management systems (e.g., Opera)
A warm, polished, and professional demeanor
Ability to work a flexible schedule, including weekends and evenings

Why work with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

Discounted rates across our collection of iconic hotels
Extensive learning and development opportunities
Meals on duty, laundry of uniforms
Social activities and events
Recognition programs
Annual awards
Occupational Pension Scheme
50% discount on food and beverages
25% discount on Spa Treatments
20% discount on Health Spa products
Cycle to Work Scheme
Local Retailer Discounts
Employee Assistance Programme

£36,000 expected package (includes salary and qualified estimate of service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

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