IDS Change Manager

TechnipFMC • Full-time • Aberdeen City, Scotland, United Kingdom • 17h ago

Job Purpose

The Change Manager is responsible for overseeing and managing the change management process within the organization. This role ensures that changes to the IT infrastructure are implemented smoothly and efficiently, minimizing disruption to services. The Change Manager assesses and mitigates risks associated with changes, reviews, and authorizes changes to ensure alignment with business goals and compliance requirements and facilitates clear communication between stakeholders regarding changes and their impacts. Additionally, the Change Manager maintains detailed records of all changes and their outcomes to support continuous improvement and audit requirements. By analyzing change processes and outcomes, the Change Manager identifies areas for improvement and implements best practices, ensuring the organization's IT infrastructure remains stable, reliable, and adaptable to new requirements and innovations.

Job Description

Manages the entire change lifecycle, from initiation to post-implementation review.
Assesses the impact, feasibility, and risk of proposed changes using provided data.
Prioritizes change requests to ensure alignment with business needs.
Reviews change requests and determines if they need to proceed to the Change Advisory Board (CAB) for further evaluation.
Makes final decisions on whether to approve or reject changes based on business impact and risk.
Evaluates the success of changes and identifies areas for improvement.
Includes representatives from different departments (IT, business, operations) in CAB meetings.
Assembles and chairs the CAB and Emergency CABs (eCABs), planning the agenda and ensuring meetings adhere to it.

You are meant for this job if:

Experience with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
ITIL certification or equivalent experience
Strong understanding of ITIL framework and best practices
Strong stakeholder management skills; facilitates CAB/eCAB discussions and drives timely decisions
Solid understanding of IT operations and service lifecycle (incident/problem/release/deployment) and how change interacts with each
Risk and control awareness; understands audit evidence expectations, segregation of duties, and approval controls
Reporting and metrics capability; tracks change KPIs (success rate, emergency changes, lead time, incidents caused by change) and provides insights
Relevant experience in IT Change Management or IT Service Management (ITSM) operations

Skills

Verbal Communication

Documentation

Coaching

Budgeting

Requirements Gathering

Work Prioritization

Systems Thinking

Risk Assessment

Process Improvement

Written Communication

Information Security

Bash/Shell/Powershell

Incident Management

Governance and Security Administration

Evidence Handling

Troubleshooting

Technical Writing

Compliance Support

Demand Intake

Lean

Develop Governance Principles

Interpreting Requirements

Threat Intelligence

Requirements Management and Analysis

Regulatory Compliance

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