Service Administrator

A M Phillip Trucktech • Full-time • Broxburn, West Lothian, Scotland, United Kingdom • 1d ago

We offer market leading rates of pay which are negotiable depending on experience and the right candidates will also have the opportunity to receive monthly and annual bonuses.

The Role

We’re looking for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop.

The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.

Knowledge of our Data Management System, CDK/Keyloop would be an advantage, though not essential, as full training will be provided.

The role is mainly customer facing and involves:

Dealing with customer enquires either in person or via the telephone.
Booking in vehicles to the workshop and mobile service vans.
Explaining the repair process as required.
Obtaining order numbers from customers/lease companies when required.
Selling additional products and services when required.
Call Handling and dealing with general enquires.

The Person

Ideally, Previous experience in a service advisor or similar role.
Exceptional customer service and communication skills.
Team player and great interpersonal skills.
A reliable and committed individual.
Organised and able to multitask in a fast pace working environment.
Ability to work IT systems is a must.
A valid driver’s licence is preferred.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave
Company pension
Employee discount
Financial planning services
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme

Work authorisation:

United Kingdom (required)

Work Location: In person

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