Audiology Admin Assistant

Specsavers • Full-time • Falkirk, Scotland, United Kingdom • 13h ago

Are you a proactive people person with a passion for organisation and top-notch customer care? Do you thrive in a busy team and enjoy making a difference to people’s lives? If so, you might be just who we’re looking for.

Specsavers Falkirk is looking for an Audiology Admin Assistant to join their team. For our stores to run like clockwork and keep our patients at the heart of everything we do, we need sound support behind the scenes – and that’s where you come in.

So, what does it take to be a successful Admin Assistant? You’ll be organised and equipped to tackle a variety of tasks, including all aspects of hearcare administration, answering & transferring calls, updating & filing records, processing invoices and sending out correspondence. The aim is to provide a top-notch administrative service that will support the store’s success.

We’re looking for someone to join our friendly team, who is able to prioritise tasks and efficiently manage a changing workload, maintaining accuracy & attention to detail. An organised, pro-active approach is key – a skilled Administrator who is flexible and understands the changing needs of the store. This role is based in our office/call centre, but will require movement between the shop floor too.

Our Store

Based out of our Falkirk store with great public transport links and road network, making it ideal for commuting.

What’s in it for you?

Alongside full support and great development opportunities, you’ll enjoy a range of benefits including:

Salary: £25,242 per annum
Full time: working 5 days from 7, 9am-5.30pm, and will include working every other Saturday
28 days leave (includes bank holidays)
An extra day off for your birthday – to celebrate you!
Specsavers Perks – access to amazing discounts and savings
WeCare – our employee support service for you and your family
Eyecare and hearcare discounts for you and your family or friends
Free Headspace app subscription – supporting your mental wellbeing

We’re looking for someone who is:

Highly organised with great attention to detail
Able to thrive in a busy, fast-paced environment
Has an excellent telephone manner
Confident using Microsoft Office
Comfortable managing and co-ordinating clinic diaries
A strong communicator
Ideally, has previous experience in clinic administration or healthcare support

What the role involves:

Minor hearing aid repairs (full training given)
Offering customers information about services and products
Ordering stock for the store, ensuring we have enough stock to run smoothly
Monthly stocktake
Pre-screening
Booking appointments
Daily Banking
Communicate with customers and their relatives or carers
Complete the 'pre-appointment call' process
Call and triage customers booked into the diary ensuring we are maximising diary efficiency

If this sounds like your next move, don’t wait – apply today!

We anticipate a high level of interest in this role, so the advert may close prior to the advertised end date.

#LI-LH1

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